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FREQUENTLY ASKED QUESTIONS
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What types of cleaning services do you offer?We offer a range of cleaning services including residential cleaning, commercial cleaning, post-construction cleaning, move-in/move-out cleaning, deep cleaning, carpet cleaning, and window cleaning. If you need a specialized service, feel free to contact us for a custom quote.
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How much does cleaning cost?Our prices vary depending on the size of the property, the type of cleaning, and the level of detail required. We offer free quotes and estimates after discussing your needs. Factors such as square footage, the condition of the space, and specific services requested will influence the price.
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Do I need to provide cleaning supplies?No, we bring all necessary cleaning supplies and equipment. We use high-quality, eco-friendly cleaning products to ensure a safe and effective cleaning process. However, if you have specific preferences or allergies to certain products, please let us know.
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How long will the cleaning take?The time it takes to complete a cleaning depends on the size of the property, the type of cleaning, and the level of detail. A standard cleaning may take a few hours, while a deep cleaning or post-construction cleaning could take longer.
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Do I need to be home during the cleaning?It’s not necessary for you to be present during the cleaning. Many of our clients prefer to give us access to the property while they are away. We’ll ensure everything is cleaned to your satisfaction, and we are fully insured and trusted to work in your home or office.
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Are your cleaners insured ?Yes, all of our cleaners are fully insured . This ensures peace of mind for our clients in the unlikely event of accidents or damages during the cleaning process.
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Can I schedule a one-time cleaning, or do I need a contract?You can schedule a one-time cleaning, and there’s no obligation to enter into a long-term contract. We also offer regular cleaning services for those who prefer ongoing maintenance, whether weekly, bi-weekly, or monthly.
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What if I’m not satisfied with the cleaning?Customer satisfaction is our top priority. If you are not happy with the results, please contact us within 24 hours, and we’ll come back to resolve any issues at no extra cost.
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Do you clean in all areas of the home or office?Yes, we clean all areas of your property, including living spaces, bathrooms, kitchens, bedrooms, and common areas. For commercial spaces, we clean offices, restrooms, break rooms, lobbies, and more. You can also request specific areas that need special attention.
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Is the cleaning process safe for pets and children?Yes, we use non-toxic, eco-friendly cleaning products that are safe for children and pets. If you have specific preferences or concerns, we can tailor our cleaning methods to ensure the environment is safe for your family and pets.
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How do I schedule a cleaning service?You can schedule a cleaning service by calling us directly, emailing us, or using our online booking system. Simply let us know the type of cleaning you need, your preferred date and time, and any specific requests.
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What payment methods do you accept?We accept various payment methods, including credit/debit cards, bank transfers, and sometimes cash . Payment is typically due after the cleaning service is completed.
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Do you offer discounts for recurring services?Yes! We offer discounts for clients who schedule recurring services. The more frequent the cleaning, the more you save. Contact us for details on our pricing packages.
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How do you ensure the quality of your cleaning services?We employ a rigorous training process for all our cleaners and conduct regular quality control checks to ensure high standards. We also welcome client feedback to continuously improve our services.
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Do you provide post-event or special occasion cleaning?Yes, we offer post-event cleaning services to clean up after parties, weddings, conferences, and other events. Our team will handle the cleanup so you can enjoy the event without worrying about the mess afterward.
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Are you available for emergency cleaning services?Yes, we offer emergency cleaning services for situations like spills, accidents, or unexpected events. Please contact us as soon as possible, and we will do our best to accommodate your needs.
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How do I prepare for a cleaning appointment?To prepare for a cleaning, we recommend picking up personal items and valuables to ensure they are not disturbed. You can also provide special instructions for areas that need extra attention. Our team will handle the rest!
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What types of properties do you clean?We clean a wide variety of properties, including homes, apartments, offices, retail stores, industrial spaces, and post-construction sites. No job is too big or too small.
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